Privacy Policy

Last Updated: January 2025

1. Information We Collect

When you inquire about our products, request samples, place orders, or communicate with us via our website, email, WhatsApp, or other channels, we may collect the following categories of personal information:

• ✓ Business Contact Information — Full name, business email, phone number, company name, job title, and business address.
• ✓ Transactional Data — Order history, shipping addresses, invoice details, payment records, and communication history.
• ✓ Technical Data — IP address, browser type, device information, and browsing behavior on our website via cookies and analytics tools.
• ✓ Correspondence — Any information you voluntarily share in your messages, including product preferences, design specifications, and project requirements.

2. How We Use Your Information

We use the collected information solely for legitimate business purposes related to our B2B wholesale operations:

• ✓ Responding to your inquiries, quotes, and order requests
• ✓ Processing and fulfilling orders, including shipping and customs documentation
• ✓ Sending product updates, catalog releases, and market insights relevant to your business (you may opt out at any time)
• ✓ Improving our website, product offerings, and customer service quality
• ✓ Complying with legal obligations and preventing fraud

3. Data Storage & Security

We take data security seriously. Your information is stored on secure servers with restricted access. We implement appropriate technical and organizational measures including:

• ✓ SSL/TLS encryption for all data transmitted through our website
• ✓ Role-based access controls within our organization
• ✓ Regular security audits and employee data protection training
• ✓ Data retention limited to the duration of our business relationship plus legal compliance periods

4. Information Sharing

EGAN does not sell, rent, or trade your personal information to third parties. We may share your data only when necessary with:

• ✓ Logistics partners — for shipping and delivery purposes
• ✓ Payment processors — for secure transaction handling
• ✓ Regulatory authorities — when required by applicable law
• ✓ Business partners — only with your explicit consent and under confidentiality agreements

5. Your Rights

As our valued B2B customer, you have the following rights regarding your personal data:

• ✓ Right to Access — Request a copy of the personal data we hold about you
• ✓ Right to Rectification — Correct any inaccurate or incomplete data
• ✓ Right to Erasure — Request deletion of your data where applicable
• ✓ Right to Object — Opt out of marketing communications at any time
• ✓ Right to Data Portability — Receive your data in a structured, commonly used format

To exercise any of these rights, please contact our Data Protection Officer at info@eganflowers.com. We will respond within 30 days.

6. Cookies

Our website uses cookies to enhance your browsing experience, analyze site traffic, and understand where our visitors come from. You can control cookie preferences through your browser settings. Essential cookies are required for basic website functionality; analytics cookies help us improve our site.

7. International Data Transfers

As a global manufacturer with customers in 50+ countries, your data may be transferred to and processed in China, where our servers and operations are located. We ensure appropriate safeguards are in place for international data transfers in compliance with applicable data protection laws.

8. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify significant changes through our website or direct communication with active business partners.

9. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us: